Return Policy
Each product has different warranty periods or may not have any warranty at all. Please be sure to check the warranty periods of your purchased products from their respective product pages. Products that are faulty and require repairs must be posted back to the manufacturer. ozvapejunkie.com does not perform repairs on faulty/damaged products.
The warranty period starts once the product has been posted to the purchaser.
This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
This warranty does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.
This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.
If the item is not in full working condition, the customer is required to contact ozvapejunkie.com and notify the function defects. ozvapejunkie.com will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer.
Disposable Vape 2(two) days DOA warranty period only. The day that customer has received the order.
All our products come with warranties that are covered only by the manufacturer. We do not have a Technical Department nor the facilities to test faulty items. The faulty items must be sent back to the manufacturer, as they are the warranty providers and will be providing a replacement product or a refund – whichever they see fit according to the situation of the faulty product. The manufacturer will be able to distinguish whether the fault is due to actual faults in the product – whether this be materials used or assembly of the product, or wear and tear by the customer. Once this is investigated, an outcome can then be reached. The timeframe for the repair process can take anywhere between 3-4weeks.
We do not offer refunds or exchanges for change of mind or if the item doesn’t meet the customers “expectations” for opened and used products. If the item is still in it’s original packaging and has not been used, then we are happy to offer an exchange or refund, whichever the customer requests. The customer is responsible for sending the item back and paying for postage charges.
Refund policy
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
The return date has exceeded 7 days;
The disposable sealed package has been opened and the product has no quality problems;
The product has obvious traces of use;
Missing package, accessories, or receipt, serious damage, contamination, etc.
You may not return E-Juice, liquid products, pods, or other consumable products for hygienic reasons and therefore it is NON-REFUNDABLE.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Any disposable vape.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the payment will automatically be applied to your original method of payment within 1-3 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
you still have not received your refund yet, please contact us at sales@ozvapejunkie.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ozvapejunkie.com
By placing an order with ozvapejunkie.com you agree to the above Warranty and Return Policy conditions.
